FICO 2024 Global Scams Impact Survey
Global and regional insights that examine the impact of real-time payments and authorized push payment (APP) fraud/scams around the world.
White Paper
In July 2024, FICO surveyed 13,000 consumers around the globe to understand the impact of real-time payments (RTP) and associated scams. This whitepaper explores how people are changing their use of RTP, and the shifting nature of the relationship between RTP and scams. We share insights into the expectations that consumers have of their banks, as well as regional differences in the impact of scams and the customer perceptions about bank efforts to detect and intervene in scam fraud. Download this whitepaper to learn:
- The global use of RTP and the scope of scam impacts
- What customers expect to help protect them from scams, with unique regional insights
- How customers want banks to communicate with them
- What customers will do when they are dissatisfied with a bank's response to scam detection and prevention
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