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Omni-Channel Communications for Utilities

Omni-Channel Communications for Utilities

Improve customer communications while reducing costs

White paper

O setor de serviços públicos está enfrentando uma era de desafios. Os clientes agora têm mais opções, bem como um maior nível de sofisticação. They want more information from their utilities in order to gauge the value of their service. They also want efficient and timely communications for everything from outages, billing and payments to energy usage. Now more than ever, they are looking for service and communication through the communication channels they prefer.