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Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection for large US lenders.
In this Q&A, Anthony Riggio, Pre-Sales Consultant for Customer Communication Services at FICO, discusses how lenders can overcome obstacles through self-service, omni-channel communication capabilities.
Learn how data and analytics provide very valuable insights into how to communicate to a customer or group of customers and the importance of developing a communication strategy that complements an overall risk level in a dynamic and effective manner.
That quote, from a collections executive at a large financial institution, perfectly encapsulates the challenge facing debt collection leaders at large. In the face of rising delinquencies and a looming change in the credit cycle, financial institutions are still much more likely to invest in analytics and technology that will generate new revenue and relationships than they are in capabilities that will drive improved debt collection.
Based the recent Aite Report white paper commissioned by FICO, “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt,” this is one of three executive briefs that speaks to the biggest strategic trends in debt collection...
Building AI-Driven Enterprises in a Disrupted Environment reveals how data and analytics executives at large enterprises are working to operationalize AI in the age of COVID-19.
Through survey research and in-depth executive interviews,...
What your customers experience when a suspicious behavior occurs on their account is as important as what they experienced when they onboarded. Today’s consumers have high expectations for their entire customer journey: they want convenien...