United States Identity Authentication and Your Customers – Survey Results

Every interaction, every transaction, throughout every session, banks need to know only authorized customers are using their accounts. We know that passwords don't work, data breaches mean that customer data is available for criminals to buy and people find passwords difficult to manage and remember.

These infographics are based on independent survey of 5.000 people in 10 countries, carried out for FICO in February 2020, we asked respondents about their experience of identity authentication and what methods they’d be prepared or even happy to use.

The statistics include:

• Why Passwords don't work for your customers
• What people want to use instead of passwords
• How people view other security measures such as biometrics