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Automated Patient Communications Technology Improves Activation and Lowers Costs

FICO patient communications services are scalable and cost-effective solutions to send automated voice, text, email and mobile app messages. They can help health care organizations improve patient outcomes


A growing number of health care providers are realizing how much they can improve patient outcomes by using automated communications technology to deliver voice, text, email or mobile app notifications to patients. A recent study by the Montefiore Medical Center showed that over a two-month period a text messaging system, sending automated, pre-scripted texts, increased self-reported patient adherence to medications by 12 %, care plan goals by 7 % and appointment attendance by 40 %.