Banco Atlántida
How Banco Atlántida achieved 100% digital onboarding automation through FICO®️ Platform
Case Study
Banco Atlántida El Salvador migrated from legacy on-premises systems to FICO®️ Platform on AWS, achieving 100% automated digital onboarding with decisions executed in 2.18 seconds. The bank processed 25,000+ credit card applications, grew digital adoption from 21% to 74%, and earned an NPS of 85, delivering speed, transparency, and risk control at scale.
100% automated decisioning: Banco Atlántida eliminated all manual intervention, processing 25,000+ digital credit card applications since April 2024 with decisions executed in just 2.18 seconds
Under 10 minutes to onboard: Customers complete the full digital journey in under 10 minutes, earning an NPS of 85, delivering speed without sacrificing experience
Digital adoption surged from 21% to 74%: FICO Platform powered a fundamental shift to digital-first customer engagement across credit products
10+ data sources orchestrated in real time: Every application draws on coordinated internal and external data, ensuring consistent, compliant, and explainable outcomes
Built to scale: A cloud-based decisioning foundation on AWS gives Banco Atlántida the agility to grow confidently — with governance, transparency, and risk control built in