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North American Telecom/Media Provider

Fallstudie

North American Telecom/Media Provider

Advanced analytics drives improved agency collections for leading network provider

Fallstudie

Client: Major North American telecommunications and media provider

Challenge: Limited application of data and analytics to the collection agency placement process.

Solution: FICO® Placement Optimizer℠ solution

Results: Accounts are assigned based on collection agencies’ past performance and strengths. This resulted in improvements to collection and cure rates, driving over 4 % improvement in collections within the first seven months of service being deployed.