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Der US-Bundesstaat Maryland optimiert das staatliche Inkassowesen mit einer menschlichen Note

Fallstudie

Der US-Bundesstaat Maryland optimiert das staatliche Inkassowesen mit einer menschlichen Note

Fallstudie

Client: The State of Maryland and its Central Collection Unit (CCU), which handles more than 400 debt types and more than 2,7 million accounts, and which has over $140 million in annual collections

Challenge: The CCU needed to replace a 30-year-old collections platform with one that could manage increasing account volume and provide superior citizen service.

Solution: FICO® Debt Manager™ Solution

Results: The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.