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TD Canada Trust creates customer-centric view with FICO

TD Canada Trust creates customer-centric view with FICO

Die Decision-Management-Lösung integriert Kundenbehandlungsstrategien während des gesamten Lebenszyklus.

Fallstudie

Superior customer service has been a prime tenet of TD Canada Trust since its formation in 2000 from the merger of TD Bank and Canada Trust. Post-merger in 2001, the bank was working to integrate the two businesses and address inefficiencies.

“Once the dust settled from the merger, we took a hard look at our credit world in terms of what was working and what wasn’t,” explains Louise Nicholson, AVP Credit Infrastructure at TD Canada Trust. “We discovered that we had a lot of inefficient processes and a complex operatingenvironment requiring multiple handoffs between departments."

 

„Durch die Zusammenarbeit mit FICO bauen wir eine Kreditinfrastruktur auf, mit der wir wettbewerbsfähig bleiben und unser Unternehmen ausbauen können.“

—Louise Nicholson AVP Credit Infrastructure TD Canada Trust