The Five Secrets to Successful Omni-Channel Collections in Auto Finance

Collections and Recovery professionals are under tremendous pressure to reduce customer friction and better manage delinquencies. Collectors face many challenges, including collecting more, identifying customers' preferred channels, reducing roll rates, complying with regulations, and doing so with a smaller budget.

Today's consumers expect more self-service communication when and how it's convenient for them. Omnichannel helps deliver email, voice, text, and mobile app notifications that are smart, scalable, combining automation with analytics to improve the customer experience.

How do you turn customers into satisfied and loyal customers?

Start by joining this webinar, featuring veteran auto finance practitioner, Chuck Berend, CRO, First Investors, and collections and data analytics expert, AJ Travagline of FICO.

You will learn:

• The most important goals and milestones of your customer engagement strategy
• Recommendations for successful implementation
• How to define the right mix of technology, processes, and people
• The five secrets to successful omni-channel collections in Auto Finance