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2025 Consumer Survey: Spain Fraud, Identity and Digital Banking

What customer really expect from the onboarding process?

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eBook

Dive into the latest insights from our 2025 consumer survey on fraud, identity, and digital banking in Spain. Learn how biometric security is becoming a top preference, understand the growing concerns about identity theft, and see why robust fraud protection is crucial for attracting new customers.

  • Nearly a third of respondents ranked their identity being stolen to open an account as a top fraud concern. Organizations that fail to balance speed and fraud protection can lose customers.
  • Over a third of Spanish consumers are more likely to open an account online that they were a year ago. Is your onboarding system prepared for digital acceleration?
  • Biometric identity checks has gained the trust of consumers. Are you creating seamless identity checks that are both safe and efficient? 
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