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FICO® Originations for Telecommunications

FICO® Originations for Telecommunications

Executive Brief

The service contract origination process has become a key battleground in the fight for new customers. Consumers and small business owners are empowered to research and purchase financial products and services in a way they never have before and easily switch providers. Financial service institutions are intently focused on reinventing the origination experience-to be faster, more convenient and personalized-in order to attract and retain profitable customers while rigorously mitigating risk, lowering costs and maintaining compliance in a rapidly evolving regulatory environment. And today, telecom carriers face closely analogous choices, especially as the terms for origination of contracts have shifted to a focus on device financing and device subsidy model, as opposed to simple airtime and data charges.