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Die FitAgent™ Quick-Action-Benutzeroberfläche für Inkassounternehmen

Datenblatt

Die FitAgent™ Quick-Action-Benutzeroberfläche für Inkassounternehmen

Faster completion of collection calls, easier ways to help consumers

Datenblatt

Die FICO® Debt Manager™ FitAgent™-Benutzeroberfläche reduziert die Inkasso-Anrufzeiten, indem Agenten weniger eingeben müssen und mehr erreichen können. As they talk with consumers, agents click through a series of options that naturally follow the conversation. They can add comments at any point, but fewer are needed. Most information is captured in the preconfigured options, which collection organizations can change as needed.

We asked Doris Haick, UX lead designer at FICO, to explain how this modern visual interface accelerates call completion and improves agent productivity.