Insurance claims fraud

Valuable guide for insurers seeking modern fraud detection technology that doesn't compromise customer relationships. A key insight highlighted is that "the number one reason people leave their insurance company is that they are unhappy with the way a claim was handled". This underscores the importance of removing friction from both fraud detection processes and legitimate claims processing.

The resource provides strategic insights into how technology can enhance fraud prevention capabilities while maintaining service quality, making it essential for insurance companies modernizing their fraud detection approaches. As noted, insurers that don't leverage proven technologies for superior customer experience "will struggle to keep up with the competition".

Learn more about:

• The cost of fraud - Major challenges insurers face when managing claims
• Customer experience - Managing the balance of preventing fraud and keeping customers happy
• Effectiveness - Improve customer journey and process to support it