Do Identity Checks Turn Away Customers in Canada?

Customers are increasingly using your website or apps to open accounts and they expect digital account openings to be slick. At the same time you need to be sure that they are who they say they are so that you don't let criminals open accounts using stolen or synthetic identities.

To find out what customers really think of digital account opening and fraud protection FICO commissioned a survey of 5.000 people across 10 countries. Download the infographic to find out:

• How people want to open accounts
• Their expectations for a fully digital on-boarding experience
• What they’ll do if you ask them to take action by another channel