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FICO® Customer Communication Services Add-On: Electronic Document Fulfillment

Multi-channel document fulfillment improves customer satisfaction, reduces costs and decreases risks



Electronic Document Fulfillment provides secure, fast document exchange between consumers and lenders, insurers, agencies and other organizations. The solution alerts consumers to the availability of new documents through SMS, email, direct-to-bank mobile applications, or even private social media messages for consumers who opt in to these communications. Integrated with other FICO solutions such as FICO® Debt Manager™ solution, FICO® Originations Manager and FICO® Falcon® Fraud Manager, the solution improves consumer engagement and reduces risk by streamlining the processing of time-critical documents