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Eight Steps to Collection and Recovery Excellence

This paper identifies eight key areas with the greatest impact on your collection and recovery success

Whitepaper

If you're in the collection and recovery industry (C&R) and have a mature infrastructure in place, understanding the limitations associated with traditional debt collection and practices is key to your success. Applying new technologies to best-practice processing can transform your performance. It's that simple.

This paper examines eight practices that help organizations not only turn C&R into a more successful and compliant activity, but also gain a significant competitive advantage.

1. Reduce operational negation

2. Plan and execute precision-based strategies

3. Apply effort where it secures the greatest reward

4. Optimize channels

5. Make headcount count

6. Take a fresh look at repayment solutions

7. Improve agent negotiation skills

8. Align management information with operational goals