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FICO® Customer Communication Services

FICO® Customer Communication Services

Individualisierte Kundeninteraktionen in großer Anzahl.

Produktinformationen

Debt Management 2020 - Customer Engagement
25. August 2020

Debt Management 2020 - Customer Engagement

Time: 11 am UK BST

Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.

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Collections and Churn Strategies to Weather the Pandemic and Beyond
25. August 2020

Collections and Churn Strategies to Weather the Pandemic and Beyond

11AM PDT | 2PM EDT

Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.

Teilnehmen
Debt Management 2020 – Affordability
27. August 2020

Debt Management 2020 – Affordability

Time: 11 am UK BST

Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information - but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.

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Debt Management 2020 - Decision Optimisation
2. September 2020

Debt Management 2020 - Decision Optimisation

Time: 2:00 pm UK BST

On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.

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Improve Your Financial Crime Detection with Siron® 19 and Alert and Case Manager
10. September 2020

Improve Your Financial Crime Detection with Siron® 19 and Alert and Case Manager

Time: 02:00 PM CEST/01:00 UK BST
Complimentary Webinar
60 Minutes

Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release - innovations that improve detection, reduce false-positives and speed up case management processes.

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Thames Water

Thames Water

Maßgeschneiderte Kommunikationsstrategien fördern das Inkassowesen und die Kundenzufriedenheit.

Fallstudie