Digital Insurance, Arizent Research Executive Survey

Digital Disruption, transformation, and customer centricity (Sponsored by FICO).

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About the survey

Arizent Research, a business information company serving financial and professional services industries – and publishers of noted brands like American Banker, Digital Insurance, and more than a dozen others – recently conducted one of the most extensive online surveys ever undertaken on digital transformation and digital disruption.

Sponsored by FICO, the survey generated hundreds of detailed responses from P&C, multi-line, life, and health insurance executives from around the world.  And what they had to say about their preparedness for disruption, and their progress towards transformation, will astonish you. 

For example:

  • 81% of insurers see digital disruption as a threat to the tradition insurance industry
  • Only 10% of multi-line/P&C carriers are confident that they are “digital disruption-proof.”
  • Health/Life insurers are 2x more confident that they make smarter decisions in real-time versus Multi-line/P&C carriers

The survey results paint a sobering picture of the state of the insurance industry… but they also provide a roadmap for building customer-centric digital transformation solutions that increase customer satisfaction, retention, and long-term profitability.  To learn about the survey and its important findings, register to download the assets below.