COVID-19

Important information from FICO regarding the coronavirus pandemic.

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A Message from our CEO, Will Lansing


Together, we are facing an unprecedented global situation – battling the COVID-19 outbreak. Like so many other organizations, our top priority is the health and safety of our employees, clients, partners and the communities where we live and work.

We’d like to acknowledge those directly and indirectly affected by the virus and send our wishes for a swift recovery to those who are sick. We are also grateful for the healthcare workers, government agencies and essential service providers who are working diligently to care for the most vulnerable and people in need.

We would also like to reassure you that FICO has a comprehensive pandemic business continuity program in place that is designed to maintain mission critical operations and client services; ensure the safety of FICO employees, vendors and clients; and reduce the opportunity for transmission of the virus. If you have questions about our business continuity program, send your inquiries to support@fico.com.

We are actively monitoring the situation and have restricted travel for all FICO employees and encouraged all employees to work from home to help prevent or reduce the spread of the virus through social distancing – an effective technique for preventing transmission by increased physical separation between individuals and avoidance of large gatherings. 

FICO is a mobile-enabled workforce and built to run efficiently from remote sites. Because of this readiness and our distributed model, we are confident that there will be little to no disruption in our ability to support our customers. 

We are also transitioning our in-person events to virtual events; while we will miss seeing many of you in person, we will be following up with opportunities to connect online.

We have incredible people across FICO that are here for you. On behalf of everyone at FICO, thank you for your support and please know we remain vigilant in our focus on your success, while balancing the health and safety of our families, colleagues and community.

Sincerely,

Will Lansing
FICO CEO

Frequently Asked Questions
In these uncertain times, the one thing that is certain is the strength of the FICO family and that includes our clients. We are hearing directly from many clients asking similar questions, so to help everyone we have posted the below FAQ and will continue to update it as necessary. If you have additional questions about our business continuity plan and how FICO is dealing with COVID-19, please send your inquiries to support@fico.com.

 


 

1. Does FICO expect interruption to any services provided to clients due to COVID-19?
Together, we are facing an unprecedented global situation – battling the COVID-19 outbreak. Like so many other organizations, our top priority is the health and safety of our employees, clients, partners and the communities where we live and work. Even during these uncertain times, we remain focused on our client’s success and are confident that there will be little to no disruption in our ability to support our customers.

 


 

2. Does FICO have a Business Continuity Plan (BCP) that includes a pandemic?
Yes, FICO has a comprehensive pandemic business continuity plan in place that is designed to maintain mission-critical operations and client services; ensure the safety of FICO employees, vendors and clients; and reduce the opportunity for transmission of the virus.

 


 

3. How is FICO implementing its BCP to deal with COVID-19?
For the COVID-19 pandemic, we have reviewed our plan and are actively following its framework.  We are holding (at a minimum) daily Emergency Response Team meetings to process the latest information and determine proactive actions.

 


 

4. Have steps been taken to address any potential impacts associated with third-party vendors that support FICO operations?
Yes. FICO performs an annual Business Impact Analysis (BIA) to evaluate critical applications and services within FICO business units. We have also asked all of our vendors to provide guidance and updates on their continuation of service during the COVID-19 pandemic.

 


 

5. Has FICO taken precautions to mitigate the spread of COVID-19?
Yes, FICO is actively monitoring the situation and practicing physical distancing. We have restricted travel for all FICO employees and encouraged all employees to work from home to help prevent or reduce the spread of the virus.

FICO is a mobile-enabled workforce and built to run efficiently from remote sites. Because of this readiness and our distributed model, we are confident that there will be little to no disruption in our ability to support our customers. We are also transitioning our in-person events to virtual events; while we will miss seeing many of you in person, we will be following up with opportunities to connect online.

 


 

6. Are employees allowed to visit clients? Are clients still welcome at FICO offices?
As we’ve learned from the World Health Organization, maintaining a physical distance between yourself and others is absolutely essential to help prevent the spread of COVID-19. We are limiting all face-to-face interactions to essential activities only. It is highly unlikely a FICO employee will visit a client site, or vice versa, during this time.

 


 

7. How is FICO dealing with employees who may have had exposure to COVID-19?
FICO has a protocol for any employee that has been exposed to COVID-19. We work closely with individuals to understand when they began experiencing symptoms and to identify any employees, partners or clients with whom they’ve had contact during the 14-calendar day period leading up to symptoms.  Employees are expected to seek medical help and remain at home until medically released to return.

 


 

8. How will FICO be providing updates to clients?
We understand communication is critical at this time and are committed to sending regular updates to clients via email. We have also launched fico.com/coronavirusupdates where we will post information as it becomes available.

 


 

9. How can consumers protect their credit during the COVID-19 outbreak?
Disease outbreaks like the ongoing COVID-19 pandemic can impact all aspects of life. While there is a lot of good information on how to prepare to protect your health and safety, consumers should also consider their FICO® Score and financial health. FICO has provided a comprehensive checklist to help individuals prepared in case the outbreak disrupts their life and finances. https://www.fico.com/en/fico-score-checklist-for-coronavirus
FICO Events – Event Cancelation Due to COVID-19

The health and safety of attendees at FICO events is our top priority. We are actively monitoring the COVID-19 situation. Based on the advice of government agencies, as well as the World Health Organization, it is with an abundance of caution that FICO is postponing many FICO Events as well as our sponsorship of other industry events. We’ll miss seeing you but will be in touch with other opportunities we are planning to stay engaged through these times. We appreciate your understanding and support, and please remember to take every-day preventative actions to keep yourself safe and healthy. 

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Helpful Contacts

For clients: support@fico.com

For media: Greg Jawski greg.jawski@porternovelli.com

For investors: Steve Weber steveweber@fico.com

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