A Message from our CEO, Will Lansing
Together, we are facing an unprecedented global situation – battling the COVID-19 outbreak. Like so many other organizations, our top priority is the health and safety of our employees, clients, partners and the communities where we live and work.
We’d like to acknowledge those directly and indirectly affected by the virus and send our wishes for a swift recovery to those who are sick. We are also grateful for the healthcare workers, government agencies and essential service providers who are working diligently to care for the most vulnerable and people in need.
We would also like to reassure you that FICO has a comprehensive pandemic business continuity program in place that is designed to maintain mission critical operations and client services; ensure the safety of FICO employees, vendors and clients; and reduce the opportunity for transmission of the virus. If you have questions about our business continuity program, send your inquiries to firstname.lastname@example.org.
We are actively monitoring the situation and have restricted travel for all FICO employees and encouraged all employees to work from home to help prevent or reduce the spread of the virus through social distancing – an effective technique for preventing transmission by increased physical separation between individuals and avoidance of large gatherings.
FICO is a mobile-enabled workforce and built to run efficiently from remote sites. Because of this readiness and our distributed model, we are confident that there will be little to no disruption in our ability to support our customers.
We are also transitioning our in-person events to virtual events; while we will miss seeing many of you in person, we will be following up with opportunities to connect online.
We have incredible people across FICO that are here for you. On behalf of everyone at FICO, thank you for your support and please know we remain vigilant in our focus on your success, while balancing the health and safety of our families, colleagues and community.
Frequently Asked Questions
1. Does FICO expect interruption to any services provided to clients due to COVID-19?
2. Does FICO have a Business Continuity Plan (BCP) that includes a pandemic?
3. How is FICO implementing its BCP to deal with COVID-19?
4. Have steps been taken to address any potential impacts associated with third-party vendors that support FICO operations?
5. Has FICO taken precautions to mitigate the spread of COVID-19?
FICO is a mobile-enabled workforce and built to run efficiently from remote sites. Because of this readiness and our distributed model, we are confident that there will be little to no disruption in our ability to support our customers. We are also transitioning our in-person events to virtual events; while we will miss seeing many of you in person, we will be following up with opportunities to connect online.
6. Are employees allowed to visit clients? Are clients still welcome at FICO offices?
7. How is FICO dealing with employees who may have had exposure to COVID-19?
8. How will FICO be providing updates to clients?
9. How can consumers protect their credit during the COVID-19 outbreak?
FICO Events – Event Cancelation Due to COVID-19
The health and safety of attendees at FICO events is our top priority. We are actively monitoring the COVID-19 situation. Based on the advice of government agencies, as well as the World Health Organization, it is with an abundance of caution that FICO is postponing many FICO Events as well as our sponsorship of other industry events. We’ll miss seeing you but will be in touch with other opportunities we are planning to stay engaged through these times. We appreciate your understanding and support, and please remember to take every-day preventative actions to keep yourself safe and healthy.