Skip to main content
Abstract Image

How Better Analytics Lead to Success in a Constrained Collections Environment

The pandemic makes it imperative to understand each customer’s situation and target each action

DOWNLOAD NOW

“It’s hard to justify tech development work to collect from delinquent borrowers versus investments that would generate new customer relationships.”

That quote, from a collections executive at a large financial institution, perfectly encapsulates the challenge facing debt collection leaders at large. But in today’s environment, with the pandemic driving NPL (non-performing loan) ratios up to six times their normal level, collections teams desperately need the kinds of analytics used throughout most banks today.

In this Q&A, Arjun Bajaj—Senior Consultant for Applied Optimization at FICO—discusses how lenders can overcome this obstacle through more advanced collections analytics. His insights will help your organization build a business case for analytics in debt collection, and use those analytics more effectively.

FICO collections experts in Europe recently held three webinars showing how to improve results in the pandemic. Watch these for more information:

Contact Us: 1-888-342-6336 or Global Contacts

I agree to the Terms and Privacy Notice.
Subject to the Privacy Notice I consent to FICO using my contact data provided above to contact me by phone or email to provide information regarding FICO, its products and services, and other similar FICO products and services.