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Ever wonder how Aiful automated its collection efforts and shifted 80% of customers to self-serve?

Meet Aiful

Improving collections results with automated customer communications services.

Based in Kyoto, Japan, Aiful Corporation is one of the largest Japanese consumer finance companies operating more than 800 branches and subsidiaries specializing in consumer credit, small business loans, venture capital, loan servicing and credit guarantees.  

Aiful wanted to free call center agents to make more valuable contributions to the organization while maintaining high levels of customer experience.  Learn how Aiful improved collections results and customer experience with an automated collections communication system.

Case Study