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National Australia Bank (NAB) is one of Australia’s largest providers of financial services, with more than 900 locations in Australia and New Zealand. In business for more than 150 years, NAB has helped its retail customers achieve their financial goals. And as Australia’s largest business bank, NAB works with small, medium and large businesses to support them through every stage of the business lifecycle.
To improve its collections department, NAB wanted to improve automation and reduce reliance on the dialer. It needed a more sophisticated collections system to do so. With the integration of FICO Customer Communication Service, NAB has the ability to integrate data immediately and settle the majority of accounts through automation.