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How Smart Government Agencies Collect Debt.
The Office of the Shelby County Trustee in Tennessee is the banker for the receipt and disbursement of $2.8 billion in county taxes a year.
The Shelby County Trustee wanted to improve collection techniques and make the most of new technology investments. They partnered with Fair Isaac Advisors consulting to apply best practices from across multiple industries to their environment which included improved results by focusing collection efforts on the most recent delinquencies first. See how they increased collected property taxes by 10% over the previous fiscal year and improved collectors’ job satisfaction in the process.