State of Maryland

State of Maryland streamlines statewide collections with a human touch.

Customer Profile
Solution
Testimonial
Enabling Technologies
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Customer Profile

State of Maryland streamlines statewide collections with a human touch

The State of Maryland and its Central Collection Unit (CCU) handles 400+ debt types, 2.7 million accounts and were seeking to replace a 30-year+ collections platform. The CCU needed to replace their platform with one that could manage increasing account volume and provide superior citizen service. With the FICO^® Debt Manager^™ Solution, theState increased revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.

Solution

Modernizing business systems and improving citizen service with FICO® Debt® Manager™

The State of Maryland CCU chose FICO^® Debt Manager^™ as their solution. For CCU, using Debt Manager^™ Solution offers new ways to analyze existing data to improve collections effectiveness —in one instance, Debt Manager^™ Solution identified $67 million more in accounts eligible for interception than the legacy system did.

FICO & State of Maryland Standardizing Debt Collection at the State Level

The State of Maryland recovers over 140 million dollars in receivables.

Testimonial

With FICO we get a business partner that understands what we’re trying to do and is invested in our success at least as much as we are. FICO brought in any and every resource necessary to ensure that our Debt Manager implementation was successful. FICO really stepped up to the plate.

Tony Fuggett

State of Maryland

Enabling Technologies

Digital Self-Service Simplified

In one easy interaction, offer multiple digital self-service options: making digital payments or promises, setting up payment schedules and reminders, claiming hardship scenarios, switching payment methods, submitting direct debit details, requesting a call-back, updating contact numbers and more.