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Thames Water is a private utility company responsible for the public water supply and wastewater treatment in parts of the United Kingdom. Thames Water is the UK's largest water and wastewater services company and supplies nearly one third of the entire UK population.
In order to improve market share in the newly deregulated UK water industry, Thames Water needed a better customer understanding, and a more efficient collections operation that included automation. Thames Water now deploys a combination of FICO Debt Manager Solution and FICO Customer Communication Services to segment customers based on likelihood to pay and contact them based on communication preferences.
Case Study