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Optimizing online applications with decision engine technology.
Yarra Valley Water is Melbourne’s largest water and sanitation business providing water supply and sewerage services to over 1.7 million people and over 50,000 businesses in the northern and eastern suburbs.
Yarra Valley Water’s online portal was unable to keep up with increasingly complex online applications leading to delays. Yarra Valley Water wanted to control defining business processes and increase automation with no IT support. This video provides a deep dive into how Yarra Valley Water made it happen and the benefits – from accelerated application approvals to more empowered employees – have been astounding