Discover the results of our 2021 Identity Survey

Understand how your customers view the identity authentication steps needed for safer banking

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What do 2,000 people in North America think about biometrics, identity proofing and digital account opening?

  • Do people expect to set up biometric security when they open accounts?
  • What happens if you force customers out of channel to prove their identity?
  • What channels do customers want to use to open bank accounts?
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