Streamlining the Complexity of Claims with Decision Management Solutions

Automate Claims Management & Still Make The Best Decisions Possible

Abstract architecture
Radial circle


Time: 11am PT / 1pm CT / 2pm ET

Duration: 60 minutes

Insurance claims management is a complex business. Customers want their claims processed and approved quickly. Meanwhile, insurance providers need to manage risk, improve scalability, retain institutional knowledge when staffs turnover, reduce the overhead cost of management, and comply with myriad government regulatory requirements.

To optimize operations and meet all of their compliance requirements, many insurance companies have a goal to increase the percentage of claims that can be processed and adjudicated with no human decision-making involved. In other words, they want to increase their rate of straight-through processing.

Drawing from lessons learned from our customers, Decision Management Solutions and FICO will share how organizations can:

  • Simplify the management of the decision-making capability through automation
  • Provide visual clarity and elicit valuable knowledge with decision models
  • Clarify the "what" and "why" when streamlining and automating decisions


Ryan Trollip | Decision Management Solutions Partner & CTO
Ryan is a Founding Member and Chairman of Decision Automation Org and has spent his entire career focused on delivering value through automation, over 25 years of experience in leading business automation delivery, and more than 15 years of specialized overseeing and building decision automation services practices and software. These practices delivered large, complex decision automation solutions. Ryan is currently a Partner and the CTO at Decision Management Solutions and has previously served as the head of Enterprise Architecture, Advisory consulting (Business Architecture), and Decision Management Practices.

Scott Horwitz | FICO Sr. Principal Consultant
Scott has been with FICO since 1989 and has nearly unmatched experience and technical expertise in outfitting insurers with the right solutions for their needs. Scott is dedicated to creating a better customer experience that also enables insurers to understand their prospects and policyholders in a more meaningful way.

Register today
FICO may send me news & updates via email.
I agree to the Terms and Privacy Notice.

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.