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A good place to see how collections impacts competitiveness is the 31-day “time bomb” under IFRS 9 in the financial services industry. To prevent accounts from rolling to Stage 2, and with its requirement for lifetime expected credit loss impairment, some creditors are looking to accelerate collections by assigning more accounts to external collection agencies.
There’s concern, however, about increased exposure to other compliance risks, since creditors are responsible for ensuring third parties treat consumers fairly and adhere to applicable laws and regulations.
Increased placements is a good thing for collection agencies, of course. Instead of throwing bodies at this opportunity, smart organizations are using analytics-driven strategies and automated processes to focus their resources on accounts where they can make the biggest impact in the shortest time, not only to prevent 31-day delinquencies but to collect and recover more.
Tailored communication strategies boost collections and customer satisfaction.
Phillips & Cohen Manages Global Growth While Preserving a Compassionate Approach to Estate Debt Collection with FICO Solution.
Learn how Cabot Credit Management boosted efficiency and customer satisfaction with FICO® Debt Manager™ Solution.
Makes Debt Collection Efficient and Productive with FICO Solution.
FICO® Debt Manager™ solution is an enterprise-class, comprehensive solution for debt management and recovery. It’s designed for the challenges of today’s collection agencies, banks, government agencies, healthcare organizations, retailers ...
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on y...
In today’s utilities collections environment, traditional approaches are less and less effective. New techniques and a personal touch—like customers being able to resolve late payments from their mobile device—produce higher ROI for collec...
For 60 years, FICO has worked with a broad variety of credit issuers building best practices in the recovery of debt. One area of critical importance is the outsourcing of debt to third parties. Worldwide, more than 40% of credit-...