Government

Centralized debt collection and self-service improves the citizen journey.

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Overview

Centralized Debt Collection and Self-Service: A Winning Combination for State Government

Consumers expect the quality of experience they have with big tech and e-tail leaders from every organization, across the entire customer journey, including collections. They want a streamlined, convenient method of communication using their preferred channels, with one contact point. Managing delinquent accounts from a centralized database using digital self-serve meets these consumer expectations, eliminating gaps in the process, driving increased debt resolution.
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We modernized our operation. We had a legacy system that was 30 years old and replaced it with something that would meet our requirements now, walk us through the digital transformation, and grow with us into the future.

Anthony Fugett
Central Collection Unit, State of Maryland
Case Study

State of Maryland streamlines statewide collections with a human touch

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Customer Development

From the FICO Blog

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Create a better citizen journey

Improve the citizen journey with centralized digital debt collection for better debt resolution.