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Telecommunications, Media and Entertainment

The telecommunications sector is continually evolving, transforming, and growing at unprecedented speed to meet rising consumer demand for ever-more services in our increasingly connected world.


Win a competitive advantage in a packed telecom marketplace

Agility is everything when it comes to winning, retaining, and best serving your customers. Top-performers respond quickly to emerging consumer needs and anticipate future demands — at speed, at scale, and at the pace of their market. 

FICO® Platform’s proven track-record is recognized across the globe for helping telco enterprises make data-driven decisions that drive acquisition, growth, stronger business results, and amazing customer experience. 

Telcos are entering a world of increasingly aggressive competitive sales and retention tactics, while also facing budgetary, resourcing, management, and workforce challenges.

But many telco service providers are still retaining and increasing their market share by opting for cloud-hosted platform technology that’s more typically favored by banks. It’s an approach that’s proving to be a winner for many, as it offers the ability to deploy multiple solutions across the customer lifecycle — from originations to omnichannel communications to hyper-personalized customer engagement, customer experience, and more. Market-leading telco service providers are also incorporating optimization and simulation to continually improve their customer management solutions and customer experience. FICO successfully delivers a variety of solutions today for top telco leaders, including wireless, pay-TV, and subscription service providers globally. We understand the importance of your acquisition, growth, and retention strategies. Together, we can apply our know-how in big data and AI to help you leverage vast, rich datasets to improve and automate your customer experience and drive growth. 

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Case Study

Leading telecom and cable provider

Top US provider increases payment arrangements nearly 40%, while reducing costs more than US$2 million
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    FICO solutions offer a wide range of capabilities, empowering you to make smarter, personalized decisions, streamline operations, and improve the customer experience.

    Application Fraud

    Can you prevent first-party, third-party, and synthetic identity fraud and provide customers with great service?

    Collection & Recovery

    Customer centric decisions to enhance collections and recovery efficiency, effectiveness, compliance, and customer satisfaction.

    Customer Acquisition

    Outshine the competition and reach new heights. Predictive analytics and enhanced customer onboarding give you the power to achieve portfolio growth while staying within resource constraints.

    Customer Management

    Your customers’ needs can shift in an instant. Monitor changes and develop real-time 360-degree customer views of account performance with FICO’s advanced customer management technology.

    Enterprise Fraud Innovations

    More than 30 years of continuous, proven fraud-fighting innovation, powered by artificial intelligence and machine learning.


    Is friction interfering with your seamless onboarding experience and hampering your new customer growth?


    Open more accounts, retain, and grow your customer base without increasing exposure to risk.


    Why rely on guesswork when you can enjoy certainty?

    From the Blog

    Get the latest insights, solutions, and strategies for improving business results from the FICO experts and thought leaders.
    April 26, 2022

    Poor Affordability Analytics Create a Disconnect for Telcos

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    December 11, 2017

    Webinar: Improving Decisions Across the Telco Lifecycle

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    December 11, 2017

    Webinar: Improving Decisions Across the Telco Lifecycle

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