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That quote, from a collections executive at a large financial institution, perfectly encapsulates the challenge facing debt collection leaders at large. In the face of rising delinquencies and a looming change in the credit cycle, financial institutions are still much more likely to invest in analytics and technology that will generate new revenue and relationships than they are in capabilities that will drive improved debt collection.
What makes a Decision Hero? When it comes to managing their decisions, companies want to uncover opportunities, solve hard problems, innovate creative solutions, and ultimately create value. A decision hero makes this happen by looking...
As a subsidiary of the world’s largest food company, Nestlé USA is laser-focused on doing more with fewer resources and adopting highly efficient technologies and processes, including machine learning and prescriptive analytics. With 64 br...
Introducing FICO® Network 2.0, offering an enhanced user interface, iron-clad security, reliability, and business continuity. All on the cloud. “The biggest benefit to FICO Network is secure data exchange. There’s no other product that ...
FICO® Network provides creditors with a single, secure channel to exchange data with collection agencies, credit bureaus, debt buyers, attorneys, and other vendors. Hosted in the FICO® Analytic Cloud, FICO Network is flexible and ...
Client: Major North American telecommunications and media provider Challenge: Limited application of data and analytics to the collection agency placement process. Solution: FICO® Placement Optimizer℠ solution Results: Accounts ar...
The best way to develop lasting, profitable relationships with your customers is to make them the central focus of your operations. Yet many financial institutions struggle to become more customer-centric, often because their operational f...
FRT welcomes Chisoo Lyons, Vice President of Analytic Ventures at FICO. FICO kindly provided a case study in the IIF’s recent paper on Explainability in Machine Learning. Together with IIF lead author Natalia Bailey, Chisoo discusses...
Nowadays, customer communication in debt management is an important part of a successful business process. However, different customer groups prefer individual communication and want to use self-service options to pay directly or adjust pa...
Fraudsters and money launderers constantly adapt their approach — when their crimes are stopped, they switch their focus to other products or channels and invent new ways to circumvent your controls. Caught in an arms race with the crimina...
As artificial intelligence (AI) and machine learning (ML) transform the financial services industry, data is becoming the new currency of value - and organizations that can’t leverage AI and ML to create value from data will miss out on th...
In the fall of 2019, the research staff of American Banker conducted an online survey among select subscribers on “Digital Disruption, Digital Transformation, and Customer Centricity” The goal of the survey was to learn senior-most fi...
FICO® Origination Manager (OM) is a comprehensive account origination platform designed to enable both large and small organizations to maximize returns and control costs, and to deliver strong customer engagement. It is configurable to a ...
Where does your company stand versus its peers in its preparedness for digital disruption? Watch this on-demand webinar of expert panelists who discuss the results of a new banking executive survey, as well as the trends and strategies for...
That quote, from a collections executive at a large financial institution, perfectly encapsulates the challenge facing debt collection leaders at large. In the face of rising delinquencies and a looming change in the credit cycle, financia...