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With the profound disruption that collection organizations have been facing, many have become increasingly reliant on using omni-channel communications – email, two-way text, interactive virtual agents, payment portals, and other communica...
The comprehensive survey was conducted in May 2020 and covered 256 respondents from Australia, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam. The survey respondents were seni...
2019 saw in an increase in macroeconomic uncertainty, weighing significantly on the business environment of North American banks. Rate cuts by the U.S. Federal Reserve starting in August and the prolonging of holds by the Bank of Canada em...
As unprecedented disruptions continue to wreak havoc on the economy and daily life, many Third-Party Risk Management (TPRM) leaders must contend with an increase in cyber threats and a decrease in available budget. Thus, sticking with the ...
Whether you’re trying to retain ratedriven customers at promotion expiration, cross-sell to single service customers, prompt renewal of maturing CD balances, or otherwise drive portfolio stability during turbulent times, deposits portfolio...
COVID-19 has created challenges unimaginable a year ago. Call centre staff needed immediate transitioning to home working, and calls from customers spiked by some 800%, while computer systems often proved inflexible and unable to adapt qui...
COVID-19 challenges are putting unprecedented pressure on consumers' ability to repay loans, creating a debt tsunami that is overwhelming collections departments and debt collection agencies. Handling this spike with BAU approaches is a re...
Most organizations rely on third-party vendors to support and grow their business. But managing the proliferation of new suppliers introduces unknown cyber risk that can overwhelm risk management teams. What if you could reliably identify ...
Debts in the UK, including credit card debt and personal loans, rose 11% to £119bn in the two years to March 2018, according to the ONS. Average household financial debt rose 9% to £9,400. Much of the increase is a result of higher student...
Whether you are slowing marketing efforts during economic changes or moving forward with your original plan, it’s hard to improve ROI on campaigns. Especially with an already limited budget, and reduced resources. Investing in the right to...
Client: SA Taxi Challenge: Implementing an automated and cloudbased decisioning system to support business growth and increase in lending application volumes Solution: FICO® Decision Modeler Results: SA Taxi’s new automated and cl...
High-profile money laundering cases and instances of non-compliance— spanning banking, casinos, clubs, and the property market—have put AML approaches and technologies under scrutiny. And with highly adaptive criminals, new ways and channe...
Customer satisfaction and retention are keys to long-term profitability in almost every industry. However, inconsistent and impersonal customer interactions are among the most-cited reasons people decide to shop elsewhere. In financial ser...
The current global crises have made a significant impact on auto finance industry driving many auto lenders to rethink their risk assessment strategies. Approximately 26 million people are still unemployed in the United States, expecting t...
If you’ve got a smartphone, most likely you can unlock it with a passcode, fingerprint, or facial scan. While facial scans are the current state of the art for authentication, they are not enough. Soon your voice and the rest of your finge...
What we’ve learned about challenger strategies Organizations are always striving to build better decision-making models as a way to increase operational efficiency and beat the competition. However, failure to properly test new challenger ...