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The COVID-19 crisis is upending the auto industry compelling many auto lenders to rethink their customer communications and collections strategies. Such adjustments are driven by the current payment holidays and forbearance programs but ar...
Today’s consumer and small business lenders face a very high standard of expectations from their marketplaces. To win business, they must respond to requests quickly — in real time — with offers closely tailored to the applicant’s needs, w...
As the global market changes due to COVID-19, supply chains have become exponentially more important and complex. The Council of Supply Chain Management Professionals and FICO conducted a survey from March 2020 through early May 2020 to ca...
FICO® Strategy Director for Collections helps organizations identify which pre-delinquent accounts to focus on in order to increase revenue and reduce losses due to charge-off. Strategy Director’s out-of-the-box features provide a set of c...
In today’s new reality, customers are looking for simplicity, convenience and instant gratification – anytime, anywhere. That is why digital ID Proofing and Authentication is predicted to become a key component of digital transformation fo...
With the profound disruption that collection organizations have been facing, many have become increasingly reliant on using omni-channel communications – email, two-way text, interactive virtual agents, payment portals, and other communica...
The comprehensive survey was conducted in May 2020 and covered 256 respondents from Australia, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam. The survey respondents were seni...
2019 saw in an increase in macroeconomic uncertainty, weighing significantly on the business environment of North American banks. Rate cuts by the U.S. Federal Reserve starting in August and the prolonging of holds by the Bank of Canada em...
As unprecedented disruptions continue to wreak havoc on the economy and daily life, many Third-Party Risk Management (TPRM) leaders must contend with an increase in cyber threats and a decrease in available budget. Thus, sticking with the ...
Whether you’re trying to retain ratedriven customers at promotion expiration, cross-sell to single service customers, prompt renewal of maturing CD balances, or otherwise drive portfolio stability during turbulent times, deposits portfolio...
COVID-19 has created challenges unimaginable a year ago. Call centre staff needed immediate transitioning to home working, and calls from customers spiked by some 800%, while computer systems often proved inflexible and unable to adapt qui...
COVID-19 challenges are putting unprecedented pressure on consumers' ability to repay loans, creating a debt tsunami that is overwhelming collections departments and debt collection agencies. Handling this spike with BAU approaches is a re...
Most organizations rely on third-party vendors to support and grow their business. But managing the proliferation of new suppliers introduces unknown cyber risk that can overwhelm risk management teams. What if you could reliably identify ...
Debts in the UK, including credit card debt and personal loans, rose 11% to £119bn in the two years to March 2018, according to the ONS. Average household financial debt rose 9% to £9,400. Much of the increase is a result of higher student...
Whether you are slowing marketing efforts during economic changes or moving forward with your original plan, it’s hard to improve ROI on campaigns. Especially with an already limited budget, and reduced resources. Investing in the right to...
Client: SA Taxi Challenge: Implementing an automated and cloudbased decisioning system to support business growth and increase in lending application volumes Solution: FICO® Decision Modeler Results: SA Taxi’s new automated and cl...