Skip to main content
Resource Center

Resource Center

Gain access to our extensive collection of latest thinking assets.

Resource Center

Five Analytics Every Organization Should Be Using to Drive Their Omni-Channel Collections Strategy

With the profound disruption that collection organizations have been facing, many have become increasingly reliant on using omni-channel communications – email, two-way text, interactive virtual agents, payment portals, and other communica...

Adopting an Integrated Approach to AML Compliance

The comprehensive survey was conducted in May 2020 and covered 256 respondents from Australia, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam. The survey respondents were seni...

2019 Deposits Consumer Survey: North America

2019 saw in an increase in macroeconomic uncertainty, weighing significantly on the business environment of North American banks. Rate cuts by the U.S. Federal Reserve starting in August and the prolonging of holds by the Bank of Canada em...

How Predictive Analytics Can Power Your TPRM Program

As unprecedented disruptions continue to wreak havoc on the economy and daily life, many Third-Party Risk Management (TPRM) leaders must contend with an increase in cyber threats and a decrease in available budget. Thus, sticking with the ...

Deposits Decision Optimization for Portfolio Management

Whether you’re trying to retain ratedriven customers at promotion expiration, cross-sell to single service customers, prompt renewal of maturing CD balances, or otherwise drive portfolio stability during turbulent times, deposits portfolio...

Managing Collections and Recovery in a Crisis

COVID-19 has created challenges unimaginable a year ago. Call centre staff needed immediate transitioning to home working, and calls from customers spiked by some 800%, while computer systems often proved inflexible and unable to adapt qui...

8 Success Tips for Debt Collection in the Pandemic

COVID-19 challenges are putting unprecedented pressure on consumers' ability to repay loans, creating a debt tsunami that is overwhelming collections departments and debt collection agencies. Handling this spike with BAU approaches is a re...

Your Secret Weapon for Scaling Third-Party Risk Management (TPRM)

Most organizations rely on third-party vendors to support and grow their business. But managing the proliferation of new suppliers introduces unknown cyber risk that can overwhelm risk management teams. What if you could reliably identify ...

Collections and Recovery Predictions 2020: Brexit and Other Challenges

Debts in the UK, including credit card debt and personal loans, rose 11% to £119bn in the two years to March 2018, according to the ONS. Average household financial debt rose 9% to £9,400. Much of the increase is a result of higher student...

Data Decisions PrescreenCentral™

Whether you are slowing marketing efforts during economic changes or moving forward with your original plan, it’s hard to improve ROI on campaigns. Especially with an already limited budget, and reduced resources. Investing in the right to...

SA Taxi

Client: SA Taxi Challenge: Implementing an automated and cloudbased decisioning system to support business growth and increase in lending application volumes Solution: FICO® Decision Modeler Results: SA Taxi’s new automated and cl...

How can banks stop innovative criminals

High-profile money laundering cases and instances of non-compliance— spanning banking, casinos, clubs, and the property market—have put AML approaches and technologies under scrutiny. And with highly adaptive criminals, new ways and channe...

How Personalization Drives Profitability via Customer Retention

Customer satisfaction and retention are keys to long-term profitability in almost every industry. However, inconsistent and impersonal customer interactions are among the most-cited reasons people decide to shop elsewhere. In financial ser...

The Aftermath of the COVID-19 Crises: Establishing Resilience with Your Risk Assessment Decisions

The current global crises have made a significant impact on auto finance industry driving many auto lenders to rethink their risk assessment strategies. Approximately 26 million people are still unemployed in the United States, expecting t...

Biometrics: the new cornerstone of identity authentication

If you’ve got a smartphone, most likely you can unlock it with a passcode, fingerprint, or facial scan. While facial scans are the current state of the art for authentication, they are not enough. Soon your voice and the rest of your finge...

Lessons Learned: How to avoid the common mistakes in champion/challenger testing

What we’ve learned about challenger strategies Organizations are always striving to build better decision-making models as a way to increase operational efficiency and beat the competition. However, failure to properly test new challenger ...