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Nowadays, customer communication in debt management is an important part of a successful business process. However, different customer groups prefer individual communication and want to use self-service options to pay directly or adjust pa...
Fraudsters and money launderers constantly adapt their approach — when their crimes are stopped, they switch their focus to other products or channels and invent new ways to circumvent your controls. Caught in an arms race with the crimina...
As artificial intelligence (AI) and machine learning (ML) transform the financial services industry, data is becoming the new currency of value - and organizations that can’t leverage AI and ML to create value from data will miss out on th...
In the fall of 2019, the research staff of American Banker conducted an online survey among select subscribers on “Digital Disruption, Digital Transformation, and Customer Centricity” The goal of the survey was to learn senior-most fi...
FICO® Origination Manager (OM) is a comprehensive account origination platform designed to enable both large and small organizations to maximize returns and control costs, and to deliver strong customer engagement. It is configurable to a ...
Where does your company stand versus its peers in its preparedness for digital disruption? Watch this on-demand webinar of expert panelists who discuss the results of a new banking executive survey, as well as the trends and strategies for...
That quote, from a collections executive at a large financial institution, perfectly encapsulates the challenge facing debt collection leaders at large. In the face of rising delinquencies and a looming change in the credit cycle, financia...
Client: Paragon Challenge: With the implementation of General Data Protection Regulation (GDPR) in the European Union, Paragon wanted to enhance its management of thirdparty risk associated with protecting customer data. Solution: FI...
With more than 50% of breaches caused by third parties, your vendors and business partners can escalate the cyber risk exposure you’ve worked so hard to constrain. By continually monitoring the risk indicators of third parties, at Internet...
Fraud is a serious concern for the communications industry. According to a large American operator, handset fraud cost the company about $190 million in 2018, during which it lost nearly 210,000 devices. In one month alone, handset fraud c...
In 2019, Canada will be rolling out the Real-Time Rails (RTR). Part of a multi-year project to modernize Canadian payments, the RTR will be a major change in how payments in Canada work. Other countries, such as the UK and Singapore, have ...
As consumers continue to shift their banking activity to mobile devices, the industry is evolving as well. “Everything mobile” is driving digital transformation and, unfortunately, new fraud opportunities have come along for the ride. Whil...
The lending environment in India is becoming more saturated and competitive. Lenders seeking to grow portfolios without sacrificing risk standards must adopt new practices as well as analytic tools in order to gain a more complete consumer...
By Bruce Curry, Vice President, EMEA Collections and Recovery, FICO and David Bailey, FINTECH Practice Lead, FICO Join this 18' Webinar discussion for a whistle-stop perspective on Collections for Fintech's. Topics Include: How C...