Since April 2020, consumers have been entitled to an extension of installments due on consumer loans. As a result, banks often receive as many inquiries in one day as they normally do every month. At the same time, many call centres are understaffed as a result of the Corona pandemic. Lenders have to react quickly in order to be able to map the additional deferral options in the call centre. Automation with voice and chatbots is an important tool here.
Download your free Analyst/Partner Collateral
Take the next step
Connect with FICO for answers to all your product and solution questions. We look forward to hearing from you.