Deferal request automation with voice and chatbots - German

Automation with voice and chatbots is an important tool

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Analyst/Partner Collateral

Since April 2020, consumers have been entitled to an extension of installments due on consumer loans. As a result, banks often receive as many inquiries in one day as they normally do every month. At the same time, many call centres are understaffed as a result of the Corona pandemic. Lenders have to react quickly in order to be able to map the additional deferral options in the call centre. Automation with voice and chatbots is an important tool here.

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