with a better browsing experience; allow us to assess, monitor, and improve the website’s
performance; and enable our partners to advertise to you. You may disable the cookies by changing
the settings in your browser, and you may tell us not to share your cookie data with third parties.
After deploying new technology, nearly all organizations experience a significant lift in collections. The Office of Shelby County Trustee, Tennessee, is no exception. In 2014, 12 months after implementing the FICO® Debt Manager™ solution, total receivables collected rose by an overall 80 basis points. Still, “we knew there was a lot of capability in the system we weren’t utilizing,” says Debra Gates, the Chief Administrative Officer for the County Trustee. “We felt like our collections techniques needed some help, and even our collections philosophy.