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After deploying new technology, nearly all organizations experience a significant lift in collections. The Office of Shelby County Trustee, Tennessee, is no exception. In 2014, 12 months after implementing the FICO® Debt Manager™ solution, total receivables collected rose by an overall 80 basis points. Still, “we knew there was a lot of capability in the system we weren’t utilizing,” says Debra Gates, the Chief Administrative Officer for the County Trustee. “We felt like our collections techniques needed some help, and even our collections philosophy.