Case Study - Caixa Galicia

Caixa Galicia’s steady growth to €48.1B in assets and 891 branches is proof that it knows how to manage risk and keep customers happy. Yet like all financial institutions, Caixa Galicia faces an increasingly competitive market in a difficult economic environment. This makes it a critical time to improve processes from loan decisions to regulatory compliance to marketing campaigns. “When TRIAD Customer Manager authorizes the right kind of overdraft, there is no major impact in delinquency. We save a lot of money by avoiding the manual work and can even create additional income through interest.” — Gonzalo Barrós, director of Credit Risk Techniques and Procedures