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Case Study: Hong Leong Bank

Hong Leong Bank outsmarts fraudsters with Falcon Fraud Manager

Case Study

Credit card fraudsters are an inventive bunch. They change their tactics constantly, using both old fashioned methods (stealing credit cards) and new technology (counterfeit cards) to carry out fraudulent credit card transactions. Keeping up with their latest tactics isn’t easy. In Southeast Asia, where incidents of credit card fraud are among the highest in the world, detecting credit card fraud is particularly challenging.

Thanks to sophisticated fraud detection technology, however, many banks and card issuers in the region are gaining the upper hand. In Malaysia, banks have fought fraud aggressively and as a result, have pioneered many fraud detection best practices.

What has impressed us most about Falcon Fraud Manager was how accurate it is in detecting legitimate fraud.” — James John Head of Fraud Management, Hong Leong Bank