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“ We wanted to find a way to reduce our exposure to FDCPA violations and litigation, while improving collector performance.Now (with FICO® Engagement Analyzer) we can monitor virtually every call. We’re able to quickly isolate compliance issues, improve collector training, and increase collections performance.”
-Director of Operations, Leading Debt Recovery Company.
With FICO® Debt Manager™, we can reach more delinquent accounts without having to add more collectors. It’s helping us leverage new and existing data, which provides direct support to our collectors, as well as helping management make better collection assignments.”
-Debra Gates, Chief Administrative Officer, Shelby County Trustee