Digital Collections: 7 Things that can make you have more success - Portuguese

The history of digital collections begins with Steve Jobs. Before the launch of the iPhone in 2007, mobile phones were just phones. But when Steve Jobs introduced the iPhone, customers were suddenly able to switch between multiple channels on the same device. Then in 2018, Google introduced a service called Duplex that allowed customers to use Google Assistant to make appointments at hair salons, restaurants, etc. The complexity of these calls is very similar to that of collection calls. And, at FICO, we believe it's only a matter of time before the banking industry replicates this type of AI for collections.