Client: Dock, leading payments and bankingas- a-service platform in Latin America.
Challenge: Democratize best-in-class fraud detection and protection for all clients, regardless of size, and automate customer interactions.
Solution: FICO® Falcon® Platform, FICO® Falcon® Intelligence Network, and FICO® Customer Communication Services for fraud.
Results: After deploying the new platform to the entire client base for transaction processing, Dock reduced fraud analysis time by 95% and achieved an 18% reduction in fraud disputes, corresponding to a 26% decrease in financial value ultimately identified as fraudulent.
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