Banks and credit unions of all sizes struggle with similar issues when it comes to reliance on outmoded processes. Under pressure to grow in today’s competitive market, many are evaluating systems and processes with an eye toward building in efficiencies and improving the customer experience. The conclusion many have reached is that manual origination workflows at every stage are causing unacceptable delays, creating room for error as well as frustration for customers — translating into increased cost, lost business and more risk.
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