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FICO Delivers Competitive Edge for Large Regional Bank’s Business Credit Card Group

Case Study

FICO Delivers Competitive Edge for Large Regional Bank’s Business Credit Card Group

First Step in Ongoing Modernization Initiative Supported by FICO Platform

Case Study

Client: A large regional financial services institution with thousands of branches and ATMs across southeastern states and Washington, DC.

Challenge: Speed origination and booking processes; add real-time automated decisioning; modernize all lines of business, without creating a new generation of siloed internal systems.

Solution: FICO provided a platform capable of extending across all lines of business and customer touchpoints, including customer communication capabilities; consulting and industry best practices from Fair Isaac® Advisors; and a full set of origination management capabilities — including application processing, automated decisioning and intelligent data acquisition.

Results: The bank saw a number of significant improvements, including reduced time to book accounts from three days to 30 seconds; eliminated application declines because of lack of proper documentation; and improved customer experience through better communication, reduced wait time and a streamlined process