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Client: A large regional financial services institution with thousands of branches and ATMs across southeastern states and Washington, DC.
Challenge: Speed origination and booking processes; add real-time automated decisioning; modernize all lines of business, without creating a new generation of siloed internal systems.
Solution: FICO provided a platform capable of extending across all lines of business and customer touchpoints, including customer communication capabilities; consulting and industry best practices from Fair Isaac® Advisors; and a full set of origination management capabilities — including application processing, automated decisioning and intelligent data acquisition.
Results: The bank saw a number of significant improvements, including reduced time to book accounts from three days to 30 seconds; eliminated application declines because of lack of proper documentation; and improved customer experience through better communication, reduced wait time and a streamlined process