Garanti Bank

Case Study

Garanti Bank

Turkish Bank Boosts Collection Performance Ahead of Economic Downturn

Case Study

Within the first year, Garanti Bank achieved significant KPI lift in several areas where they implemented FICO recommendations: restructuring, skip trace, dialer and inbound management. Restructure default rates dropped from 30% to 18%, and inbound abandon rate decreased from 25% to 5%. They also improved technology and analytics usage and staff allocation.