Home  /  Resource Center  /  Garanti BBVA

Garanti BBVA

Turkish Bank Boosts Collection Performance Ahead of Economic Downturn

close up of person on laptop

Case Study

Client: Garanti BBVA

Challenge: Prepare for an economic downturn by improving all aspects of collection performance.

Solution: FICO® Advisors Collections and Recovery Consulting.

Results: Within the first year, Garanti BBVA achieved significant KPI lift in several areas where they implemented FICO recommendations: restructuring, skip trace, dialer and inbound management. Restructure default rates have been improved by 40%, and inbound abandon rate has improved 80%. They also improved technology and analytics usage and staff allocation.

Download your free Case Study
FICO may send me news & updates via email.
I agree to the Terms and Privacy Notice.

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.