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Garanti Bank

Case Study

Garanti BBVA

Turkish Bank Boosts Collection Performance Ahead of Economic Downturn

Case Study

Within the first year, Garanti BBVA achieved significant KPI lift in several areas where they implemented FICO recommendations: restructuring, skip trace, dialer and inbound management. Restructure default rates have been improved by 40%, and inbound abandon rate has improved 80%. They also improved technology and analytics usage and staff allocation.