with a better browsing experience; allow us to assess, monitor, and improve the website’s
performance; and enable our partners to advertise to you. You may disable the cookies by changing
the settings in your browser, and you may tell us not to share your cookie data with third parties.
HBOS understands the value of monitoring and managing activity levels of its external DCAs (debt collection agencies) and its internal recovery efforts. Therefore, it wanted an effective system to improve its debt collection efforts, to manage performance levels and to streamline its processes.
HBOS was created in 2001 following the merger of Bank of Scotland and Halifax plc:
The external DCA reconciliation at HBOS now stands at 97.6% by volume and 99.5% by value.
HBOS achieved a 12% lift in liquidation in the first four months of using PlacementsPlus service.