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Innovative South African bank protects customers from fraud with real-time communications

In addition to improved customer service, the bank was able to work more than three times as many alerts without adding staff

Case Study

Today’s fraud detection technology is powerful in spotting suspicious transactions, but to get potential fraud resolved quickly leading financial institutions are adding another information source — the cardholder. Following suspicious or potential fraud activity and an alert, engaging directly with the cardholder is the best way to determine whether a transaction is legitimate or fraudulent, and any delay in making that connection can be costly.

FICO’s client, a leading South African bank, was determined to take on this industry-wide fraud challenge that was affecting its large cheque account portfolio.