Innovators in the Digital Transformation Era

Leveraging technology to build resiliency and adapt to unexpected challenges As we navigate difficult conditions, like the COVID-19 pandemic, it’s vital that companies have resiliency built into their processes so they can adapt to anything that comes their way. Technology is an important part of that resiliency plan, giving companies the capacity to not only adapt, but to thrive under any conditions: Adaptability: Speed is critical to responding to volatility and technology enables strategies for creating a more agile and adaptable infrastructure. Digital Customer Engagement: Technology provides effective strategies for leveraging scalable digital communication and engagement technologies to respond to urgent customer and organizational needs. Risk Management: Robust, data-driven risk management capabilities are essential for weathering economic downturns and giving organizations the confidence to take calculated risks. Operational Efficiency: Using automation and advanced analytics enables higher levels of operational efficiency and scalability. Building Trust: Build the capabilities to deliver tailored solutions at scale for your customers that urgently need them. Protecting Customers: Anticipate and prevent fraud attacks without introducing any additional stress or friction for customers that are already overwhelmed. At FICO, we see how companies are using technology to build resiliency in their organization. This ebook is a compilation of some of the stories that inspire us the most. You’ll see that the opportunity to use decision management is possible in all of above categories, and beyond. FICO’s leading decision management platform unleashes the power of analytics and AI to enable smarter business decisions at scale. Applications developed on our platform optimize customer interactions in real time, driving greater customer engagement and improving business results. Every one of the case studies in this compendium shows how companies have used technology to build resiliency into their business. We hope this ebook will inspire you to seek innovative technology solutions to create that same resiliency that could make the difference between succeeding and failing when unexpected challenges arise.