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Intesa Sanpaolo Card reduces fraud for 11 banking networks with FICO® Falcon® Fraud Manager

Consolidate fraud protection operations for credit and debit cards for 11 international banks under one fraud center of excellence

Case Study

When Intesa Sanpaolo Card decided to consolidate operations for its 6.3 million debit and credit cards, the company saw an opportunity for major improvement. The Turin, Italy-based, banking group, with $636 billion in assets, had recently completed a major merger,

leaving bank holdings across Eastern Europe without any process uniformity.

In particular, fraud detection efforts varied widely from bank to bank, and in many cases from card to card. Some banks outsourced the fraud effort entirely, while others managed with a rudimentary system devised of homegrown SQL queries that could detect fraud only after it had occurred. At some banks, fraud investigation teams for American Express and Visa/MasterCard operated in isolation from each other.